We do not accept returns or exchanges unless the item you purchased is defective. If you
receive a defective item, please leave us a mail at email@example.com with details of the product and the defect. Courier will pick up the item.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a replacement as a result of
the defect. If you are entitled to a replacement or refund, we will replace the product or refund
the purchase price, using the original method of payment.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order, using the original method
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the Middle East. Any
shipments outside of Middle East are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are
estimates and commence from the date of shipping, rather than the date of order. Delivery times
are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 
business days of the date of your order. Business day means Sunday to Thursday and Saturday, except holidays.
Please note we do not ship on [Fridays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,
and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how
much your order will cost, simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org.
If you have any questions about the delivery and shipment or your order, please contact us at
+971(04) 423 11 32.